FAQ

Holiday 2017 Order Deadlines

Be sure to place your holiday order in time!  Our recommended deadlines to receive your package by December 24 are listed below.  All orders must be placed by 11:59 pm PSTon the listed dates.

Standard International shipping – Thursday, November 30

Expedited International shipping – Monday, December 4

Standard shipping – Thursday, December 7

Expedited shipping – Monday, December 11

2-Day shipping – Sunday, December 17

Next Day shipping – Monday, December 18 

Please note that while we do our absolute best to make sure all orders placed by these deadlines will arrive in time, unexpected delays may occur.

HOW CAN I CONTACT YOU?

You can e-mail the Wylde Audio Store directly at store@wyldeaudio.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

Not at this time. We currently only offer FedEx Home Delivery which does not ship to PO boxes or APO addresses.

Domestic Home Delivery orderes are usually processed and shipped within 3-5 business days after order is placed.

Shipping time will vary depending upon the shipping method chosen:

Shipping Type

                  

You Receive Your Package

Exceptions

FedEx Standard Overnight

 

1 business day after ship date

Not offered to all locations.

FedEx Home Delivery

 

2-6 business days after ship date

 

Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.

Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at store@wyldeaudio.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges.  Refunds must be made to the credit card originally used to place the order.

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, If we do not hear back from you within 15 business days, we will cancel your order.

We want you to enjoy your purchase from the Wylde Audio Store. If you are unhappy with your item, please email us at

store@wyldeaudio.com. We will be happy to exchange it for a different item of equal or lessor value, provided that stock is available and it is within 30 days of delivery.  

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at store@wyldeaudio.com to arrange payment.  

Please contact us at store@wyldeaudio.com, and we will be happy to cancel your order if it has not yet been shipped.  We are unable to cancel orders which have already shipped.  Please note that online order status is approximate, and may not reflect recent shipment activity.

At this time, we are only able to ship within the USA, excluding Puerto Rico. For any inquiries for purchasing guitars internationally please contact Ryan Martin. 

ryan@schecterguitars.com